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Testimonials

Below are testimonials from our customers nationwide on the service they have received, both instore and online:

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    Initially I wasn’t sure and after my first visit to the shop I wasn’t massively impressed. I had been recommended by a good friend, so was happy to carry on and consider what was on offer. Met the guys at the Bristol Hi-Fi Show in particular Kevin Starkie, he sat me down took the time to understand my requirements and set about building a system. He visited my home and did a demo with a couple of options, he took the time to try different speakers along with quality connects, the final decision was made on spec and after a couple more visits it was all in and tuned to my room. This guy was a genius I am very very happy and I wouldn’t recommend anyone else. My faith was completely restored in these guys.

    Mr Shearn, Bristol - 24th June 2019
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    Bought a Linn TT from Audio T and can only say good things about their professional service. They also follow the install up with a call to make sure you are happy and that all is well. Great retailer.

    Mr Harrison, Exeter - 24th June 2019
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    Have bought my last few hi-fi items from Audio T and although there are other hi-fi outlets closer to home I will always travel the distance to Audio T. Their staff are very knowledgeable and helpful.

    Mr Whitnell, Maidstone - 23rd June 2019
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    Brilliant sales support. The manager visited my house to set up a trial of two competing brands in situ (the only real test). Careful set up and no pressure to select one or the other. Then another visit to install and test the chosen equipment. You don't get this service when buying on the internet! There was no need to visit the shop itself.

    Mr Albright, Marlborough - 22nd June 2019
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    If the individual who helped me with this purchase is truly representative of the company's values then I have no hesitation but to recommend Audio T. I received 2 site visits, one to assess viability of the solution I was seeking, two to install and receive basic "how to use" instructions. I received no pressure to purchase but a clear path to achieving the outcome I was looking for. The gentleman referred to here was utterly professional, knowledgeable, patient and considered in giving me feedback on options and any site preparation (connectivity was a big challenge) I needed to conduct. An outstanding credit to his profession.

    Mr Barker, Swindon - 20th June 2019
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    Friendly and exceptionally helpful with great service. Couldn't be more accommodating.

    Mr Harley, Bristol - 18th June 2019
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    Top team excellent in all aspects of service and helpfulness.

    Mr Laity, Portsmouth - 18th June 2019
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    Great friendly staff, unbiased advice, nothing was too much trouble and excellent service as always.

    Mr Walker, Swansea - 17th June 2019
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    Always helpful, never pushy. Recently bought from them again, excellent as always.

    Mr Hall, Southampton - 17th June 2019
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    Excellent advice and support with my purchase of the Rega Planar P8. Very helpful staff transferring my Ortofon Blue cartridge from my old Rega P25, setup was spot on perfect. Highly recommended.

    Mr Wood, Cardiff - 17th June 2019
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    Brilliant service. Took my requirements and set up a system that did everything I wanted and more! Can’t rate them highly enough.

    Mr Steinberg, Brentwood - 17th June 2019
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    Very helpful staff and so handy to have a car park at the back of the shop in Swindon. I would certainly shop here again.

    Mr Backway, Chippenham - 16th June 2019
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    No nonsense solid advice. Salesman knew his stuff. Followed his recommendation and very happy with outcome.

    Mr Mitchell, Leigh-on-Sea - 14th June 2019
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    The guys at Audio T Manchester were great when I recently bought a turntable. They advised me on how to get the best out of my budget (the Rega 3 with fono mm), set up a listening and gave good advice on care and maintenance. Recommended.

    Mr Wharton, Didsbury - 14th June 2019
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    Great service allowed me to try a Rega Fono MM at home to see the difference with my system on a try-or-return basis which was very helpful. Also provided useful positioning advice re amp feedback to the cartridge.

    Mr Lamb, Crowborough - 14th June 2019
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    I was able to listen to the speakers in store before making a decision, the staff were hugely experienced and knowledgeable and were even able to help with how to set up using fibre cable from a Sky Q box. My experience was so good that I will definitely go back to them for other items when required.

    Mr Craig, Wantage - 14th June 2019
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    Paul was fantastic, and extremely knowledgeable. We had plenty of questions, which Paul gave really clear and honest answers. We where able to try out several units in his store before we purchased the Pro-Ject Jukebox E. We where even allowed to take the display turntable home for a week so we could try it in our own surroundings to ensure we had decided on the correct one for us. The customer experience created was excellent and I would highly recommend Audio T. Look forward to purchasing again in the future.

    Mr Elliott, Stanford-le-Hope - 12th June 2019
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    John the manager is a very pleasant gentleman. Polite, helpful and very accommodating. Has always been in the past too.

    Mr Kelly, Enfield - 10th June 2019
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    At Audio T Swansea, the service is second to none, always welcoming friendly and full of good advice, would highly recommend, after sales service is above and beyond.

    Mr Wade, Swansea - 10th June 2019
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    I have nothing but praise for the Cheltenham Audio T team. Jon, Farid and Andy have provided fantastic service for me over many years but more importantly have demonstrated great care in their advice and recommendations. It is obvious that they are not just trying to make a quick sale but build long term relationships with their customers. They always make me welcome and you are treated like a friend not just a source of sales revenue. I've recently bought several items from them and whether you're spending thirteen thousand pounds on a new Naim streamer or just thirty pounds on small accessories, the service is the same. Jon Finch their manager is one of the UKs leading experts on turntable set-up and has always bent over backwards to accommodate my needs. They will frequently give honest advice which deters you from making purchasing mistakes - it isn't always the most expensive or fashionable solution you need!! They are never slaves to audiophile upgrade obsession or one brand “rel

    Mr Armstrong, Cheltenham - 10th June 2019
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    What a pleasant atmosphere. as I walked In the shop. The staff were very friendly and professional. I took in my old Riga turntable for an overhaul and check up. Alan explained what they would do. So I left it with him. The next day, Alan rang, the Riga turntable was ready. I picked it up the same day. They only charged me for the parts, the labour was free! I am going to change my hi-fi and home cinema systems, hopefully. I know where I’ll be going.

    Mr Mars, Southampton - 08th June 2019
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    Excellent, will use again.

    Mr Cook, Worthing - 08th June 2019
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    Helpful service, good advice, exactly what you want!

    Mr Burnham, Fordingbridge - 04th June 2019
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    Outstanding service at Audio T again. They patiently allowed me to listen to the amp I was interested in and answered lots of questions, giving honest and open help with making the right decision. Thoroughly recommended every time!

    Mr Bardwell, Chelmsford - 04th June 2019
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    Very friendly and helpful. It is a real pleasure to go into a shop where the staff can talk to you and provide you with their experience and knowledge of hi-fi. It is also nice to not have some form of hard sale, rather just providing you with answers to your questions and thoughtful advice. All round, I am very pleased with the service I received, and it will certainly make me go back again. Highly recommended.

    Mr Winter, Waterlooville - 03rd June 2019
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    Again I have had very good support from the Cheltenham Branch. So no complaints at all.

    Mr Mason, Hereford - 03rd June 2019
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    Good guidance and advice for a walk-in. Recommendation to upgrade to the larger amp was wise. Let me audition without booking too, which was nice as they had a booking due in at roughly the time I was there.

    Mr Batten, Alton - 03rd June 2019
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    Great service re loudspeaker purchase. A couple of unhurried and relaxed listening sessions narrowed the field and the loan of the chosen pair for home demo was invaluable to ensure the sought after sound balance was delivered on the end of my own system. Installation was carried out with the assistance of a KEF representative which was an unexpected, added bonus. This was for an expensive pair of speakers but irrespective of your budget the staff are keen for the customer to get the result they’re looking for in a purchase and will guide you appropriately.

    Mr Fowles, Sale - 02nd June 2019
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    Really knowledgeable people who have a great way to make you feel relaxed. You don’t feel judged or intimidated by their knowledge and there is no hard sell. I was able to swap out some speakers after initial purchase and they went out of their way to pick up my new speaker choice and set up the equipment in my home and refused a tip as a thank you. Excellent people to deal with and very professional.

    Mr Booth, Burygate - 02nd June 2019
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    Excellent service from Chris and the team.

    Mr Cox, Kidlington - 01st June 2019
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    As expected from previous dealings with Audio T Southampton, nothing but positives to say for these guys. Professional,courteous and knowledgeable, they knew what I was looking for and expediated the process of p/xing and purchase. Many thanks.

    Mr Havercroft, Southampton - 30th May 2019
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    I was looking for a complete new system, including multi-room. The entire team in Reading were very good at knowledgeably steering me through a number of options, and patiently allowing me to compare and contrast a multitude of permutations. Simon was good at knowing when to push me towards a decision (otherwise I'd probably still be there making comparisons!). I'm delighted with the system I've ended up with - more expensive than I perhaps intended at the start, but I never felt under any pressure to do anything other than buy what I wanted. It was a really enjoyable buying experience, and I feel confident I made a good decision - very much helped by the knowledgeable Reading team and their ability to guide me through a comparison process that I was quite unfamiliar with. Thank you!

    Mr Berman, Caversha, - 29th May 2019
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    Excellent experience; nothing was too much trouble for James at the Portsmouth store, helpfully backed up by Rega organising a demo and home model as the store didn't have one available.

    Mr Rodgers, Waterlooville - 28th May 2019
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    Always enjoy going to the Cardiff Branch. There is always a relaxed, inviting atmosphere whether you buy or not. Decided to move from Cyrus to Naim and I had the equipment at home for as long as I wanted!

    Mr James, Caerphilly - 26th May 2019
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    Audio T in Oxford were very helpful when I was auditioning the products and have been supportive throughout the purchase. The Oxford guys Andrew and Jon are brilliant.

    Mr Peck, Wantage - 24th May 2019
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    Big up Audio T Brighton. Thanks to Julian, John & Paul I was contemplating upgrading my LP12 with a Lingo 4 and some Tiger Paw products. However, Julian suggested that for the potential cost outlay being considered, the Linn Radikal ought to be on my list. So, with the assistance and expertise of turntableist John, I was allowed the opportunity to home audition Lingo 4, then Radikal followed by Klimax Radikal. Excellent service from John as this entailed repeated returns to the shop for him to dismantle and reinstall/set up my LP12 for each demo. This was a priceless service, as John and team patiently allowed me to listen to the different options on my own LP12 at home and in my system. Any problems or queries, the team are always on the end of the phone to help or just a chat about good music. Special mention to Paul for his help when I rang with an embarrassing question re the Klimax Radikal PSU, "Errr, How do you switch it on?" Anyway, having listened to the Lingo 4, then Akurate R

    Mr Jones, Lancing - 23rd May 2019
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    My first time using this supplier online. I wanted to chose a local (NE England) supplier. Their advice and service was excellent.

    Mr Albert, Kendal - 23rd May 2019
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    Went to the Portsmouth branch and service was exceptional as I had a problem with my speakers or so I thought. I brought them with me to the shop and was tested as there was distortion normally at home. They tested them and no problems were found and was suggested it was my amplifier as was too low power to drive and was recommended a new more powerful one to help drive my Sonus Fabers. The guy who served me was more than happy to help me demo 2 different amps with my speakers and more than delighted with the purchase I bought and recommended me superb Chord speaker cable too. Now it’s set up at home all problems solved. They definitely know what they are talking about, and now I’m 1 happy man and would definitely recommend Audio T in Portsmouth.

    Mr Field, Havant - 20th May 2019
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    Great service and knowledge. Always happy to help at the Portsmouth branch.

    Mr Morris, Fareham - 20th May 2019
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    Audio T at Bristol were helpful, professional, knowledgeable, and not at all pushy. A demo listening of the amp I was considering was set up on the basis of just walking in off the street. It was a less busy time during the week but even so, it made the process very easy. Set aside all the technical stuff you can read - it's how it sounds to you that matters. No reservations about going back

    Mr Sinclair, Weston-Super-Mare - 19th May 2019
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    All the staff at the Enfield branch were very helpful during the order process and when I had a slight issue with one of the B&W speakers the problem was resolved very quickly and efficiently. I would have no hesitation whatsoever recommending using this store for future purchases.

    Mr Romanowski, Royston - 17th May 2019
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    I've been a customer of Audio T Enfield for many years (since it was A T Labs) and have always had great service. A good selection of quality products well presented with good customer service and back up. They continue to be my "go to" shop for all things Hi-Fi.

    Mr Cassell, Welwyn Garden City - 17th May 2019
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    Helpful and patient staff demonstrated the Brio amp with a few different speakers, and a range of my own CDs and vinyl albums, but I was unable to find the sound I was looking for. However they let me take the amp home for the weekend to try with my own speakers and it was a good match, so thanks to them I'm now a happy bunny.

    Mr Corbett, Bracknell - 16th May 2019
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    Excellent service from purchase to home installation.

    Mr Rai, Peckham - 16th May 2019
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    Very helpful and quick to respond to my emails. Offered to send the product by post, as I live 20 miles away, but I decided to call and collect anyway. In store, they spent time explaining the product and demonstrating exactly how to fit it. Very good customer service, especially in this day and age.

    Mr Rutter, Blackpool - 09th May 2019
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    I have had no need for specialist help until our 20+year old music system consisting of Denon amplifier, CD player, double tape and a revolver turntable began to develop faults. I took the faulty units to Audio T where the turntable and CD unit were checked. The former was declared healthy but the CD was dead. All this was done on the spot very willingly and cheerfully. There was no pressure for sales but following discussion I purchased a replacement Denon CD unit and was not charged for their time and service.

    Mr Hodges, Cheltenham - 09th May 2019
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    I have been buying from the Cardiff branch of Audio T for more years than I care to remember and have always received the utmost help and courtesy. Without exception, every member of staff that I have met have been music and movie enthusiasts and would rather lose a sale than see anyone buy something that they are certain that the customer would not be happy with. I unreservedly recommend them.

    Mr Ellis, Cardiff - 06th May 2019
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    As always excellent advice and help from Audio T with an unbeatable opportunity to try different models at home on approval before purchasing! Always extremely highly recommended!!! A+++

    Mr Davies, Caerphilly - 05th May 2019
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    Excellent personal service just suited my needs.

    Mr Grieve, Chorley - 03rd May 2019
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    As ever, outstanding customer service from Audio T Brighton. Julian lent me the 282 for a few days home demo then arranged a fantastic trade-in deal on my 202. A very satisfied customer

    Mr McLean, Brighton - 02nd May 2019

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  • AudiolabAudioquestAudio TechnicaAURALiCArcamB&W
  • Chord CompanyChord ElectronicsCyrusDenonDynaudioDynavector
  • FocalKEFLinnMarantzMonitor AudioNaim
  • Neat AcousticsNovaFidelityOphidian AudioPanasonicPioneerPMC
  • ProjectQuadNaim UnitiRegaRELRotel
  • Ruark AudioSonosSpendorYamaha

Registered office: 19 Old High Street, Headington, Oxford, OX3 9HS