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Testimonials

Below are testimonials from our customers nationwide on the service they have received, both instore and online:

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    James was super friendly and knowledgeable. No audiophile snobbery in this store. Came away a happy customer and love my new Rega Planar 3.

    Mr Scott, Petersfield - 11th August 2018
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    Great service from Alan as usual. Could not ask for better!

    Mr Tanswell, Poole - 10th August 2018
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    Excellent responsive service.

    Mr Hitchins, Cheltenham - 10th August 2018
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    Great service from Paul and the staff at Brentwood over this transaction. Thank you.

    Mr Moorhouse, Southampton - 09th August 2018
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    I buy all my stereo stuff here, have done for years now. They know what they are talking about and can offer genuine advice. They also can order in specific items that are only available from certain dealers, without ramping up the price for this privilege.This is the discerning Welshman's stereo shop!

    Mr Thomas, Bridgend - 05th August 2018
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    Speedy delivery and no issues with what was sent. Just as it should be. Cheers

    Mr Shellock, Loughton - 03rd August 2018
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    First class service from Audio T Swindon. Nothing was too much trouble during the demo. I found them extremely knowledgeable and offered valuable advice. I encountered teething problems when setting up my new system and had need to call the shop for further advice. They were available to solve my problem over the phone, but what I was most impressed with, was that they called back later to see it the problem had been resolved. They even offered to make a home visit to help if necessary. Brilliant, thank you Stefan.

    Mr Blanchard, Swindon - 30th July 2018
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    What a great shop, nothing is too much trouble from listening to demo kit in the Chandlers Ford shop to advising which kit to purchase and working out a full upgrade plan for my AV system. My thanks to John who has spent so much time and patience with me to ensure I was happy with my purchase. No pushy salesmen either just good unbiased advice, fantastic.

    Mr Gomer, Southampton - 30th July 2018
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    Excellent friendly service.

    Mr Bearman, Edgeware - 30th July 2018
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    Always a pleasure to buy or even chat to the guys at my local Audio T Enfield. Very helpful with questions and new products. Very supportive and caring over recurring issues (now resolved) with my new Naim Uniti Nova. Excellent customer service!

    Mr Tyler, Enfield - 29th July 2018
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    We received excellent service from Audio T although we were buying from the budget range. Setting up in the listening room was easily achieved and the demo was not rushed giving us time to really listen carefully and make an informed decision.

    Mr Tomkins, Eastleigh - 29th July 2018
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    Very good service from Julian, Paul, and others. I’m barely in the I-know-what-I-like category (beyond that is knowing and liking a good sound system when I hear one) but they were helpful and informative without being in the least condescending.

    Mr Merfield, Hove - 27th July 2018
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    Prompt and efficient service at a good price. Very satisfied.

    Mr Horbury, Wakefield - 26th July 2018
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    Nice people to do business with.

    Mr Lee, Bishops Stortford - 25th July 2018
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    Fantastic service. Very patient and very helpful. Big thank you to Mahmood at the Enfield branch.

    Mr Newman, Harlow - 23rd July 2018
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    First class product & service best Hi-Fi retailer in the country.

    Mr Keeley, Stockport - 21st July 2018
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    The staff are really helpful, and accommodating great customer service! Not the first time we have shopped here and no doubt will return. Very satisfied.

    Mrs Pope, Porth - 19th July 2018
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    Service and upgrade on my old Rega planar turntable. Newark wiring and Rega Elys cartridge. New 24 volt motor. I am thrilled with the result. I have always loved this turntable but but it is now a different beast.I had taken my turntable to the Audio T Manchester store having previously asked for their advice on the telephone. The above work was recommended. The work was completed on time, on price and I am most pleased with the excellent results. I have dealt with Audio T several times. I cannot recommend them too highly.

    Mr Farrington, Bacup - 19th July 2018
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    Top lads, always helpful and know what you need to have, always willing to go the extra mile with customer service! Always highly recommended to everyone I know! The million pound team!

    Mr Trenchard, Eastleigh - 16th July 2018
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    Staff polite, helpful and very knowledgeable. Great after sales service.

    Mr Jones, Prescot - 15th July 2018
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    Excellent service, when I made an enquiry about a pair of power amps, I was most helpfully pointed in the direction of a pair of Ex Dem items, which I purchased and saved a lot of money on! Many thanks Audio T !! Will be shopping with you again!

    Mr Garratt, Coulsden - 15th July 2018
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    Brilliant service.

    Mr Thomas, Swindon - 13th July 2018
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    Used to buy turntable etc for my husband's birthday. Found everyone very helpful and knowledgeable. Would definitely recommend/use again.

    Mrs Sutcliffe, Ringwood - 10th July 2018
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    Audio T is a retailer I have dealt with for some 30 years. I’ve always found them to be very knowledgable and professional. Never trying to up sell or push a sale. Many years ago I spent the best part of 3 hours sampling budget to mid range speakers, so no big sale, and I was made to feel like I was spending £20k. Nothing was too much trouble and they had the patience and time to spend. They are not just a retailer but are dedicated professionals in their fields.

    Mr Bowes, West Horndon - 09th July 2018
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    Extremely pleased with complete set up. Would definitely recommend.

    Mr Pedder, Southampton - 08th July 2018
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    Great service from the guys in Cardiff, very knowledge base and no pressure to buy.

    Mr Morgan, Pontypool - 07th July 2018
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    Excellent service and advice. Keith set the system up and offered good advice. Friendly staff, I recommend AudioT for any Hi-Fi needs.

    Mr McGarvey, London - 06th July 2018
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    Hi Fi is one of the few remaining areas, where you really need to try/listen to the product before you buy. In my case this was not possible, but the people at Audio T ran me through all the options, explained the pitfalls, and once settled on what I needed quickly arranged payment and despatch. All in all a very good service - I will use these people again.

    Mr Walker, Holyhead - 06th July 2018
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    Excellent service, good communication. Willing to help and change delivery dates to accommodate me.

    Mr Brenchley, Ashford - 06th July 2018
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    I have been dealing with the Brighton branch for years, I have seen the same staff there for all that time, a really good thing. They are pleasant, very knowledgable and very helpful. They give you a great confidence when choosing equipment. They are always my first choice go to when looking for new gear.

    Mr Hollingbery, Portslade - 04th July 2018
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    Always great service and most importantly great advice! I will continue to go back when I need something else and would recommend to anyone who needs a piece of hi-fi equipment!

    Mr Foster, Wokingham - 02nd July 2018
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    Great team, happy to take time out for a Stereo newbie, I never felt any pressure to buy, would without doubt recommend these guys, I’ll be back for more soon, thanks Reading Audio T team.

    Mr Packard, Windsor - 30th June 2018
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    Swift and helpful. I went in knowing what I wanted, they agreed and didn’t pressure or belittle me to buy something more expensive or what they had in stock. Ordered there and then and delivered for free rapidly from the manufacturer. Can’t fault the service and would definitely use them again.

    Mr Whittaker, Hebden Bridge - 30th June 2018
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    Excellent, knowledgeable and friendly service in Swindon branch.

    Mr Allsopp, Ferndown - 29th June 2018
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    Bought my 1st audio system (NAD) many years ago from Audio Excellence! 30 years on I went back and bought SONOS play 5 - so nice that somethings don’t change - quality equipment and quality friendly professional advice and service. Well done. I’d like to think I may be back in another 30 years!!

    Mr Taylor, Cardiff - 25th June 2018
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    Audio T in Chandler's Ford (Southampton) are the greatest guys you could ever meet if needing audio equipment. Their knowledge is fantastic and there's nothing too much trouble for these guy's to sort. A small friendly shop where they cater for all budgets and EVERYONE is welcome whether you spend £200 or £10k. You only know how good your local shop is when you need them to solve a problem. That's where Alan and his crew excel. Highly recommended .

    Mr Gray, Chandlers Ford - 25th June 2018
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    Very helpful.

    Mr Edwards, Hassocks - 23rd June 2018
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    The staff (Audio T, Cheltenham) were knowledgeable, friendly, and extremely helpful. They seemed happy to deliver stuff to my home and help set it up. Nothing was too much trouble. I cannot praise them too highly.

    Mr Davies, Bishops Cleeve - 23rd June 2018
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    Just a quick note to say what an excellent job Stefan and Andy have done helping me with my new 5.4.1 system, just about £8k which for me is a significant amount. Nothing was too much trouble, particularly as I was having some custom furniture made. Stephan even popped around for a final check in situ to ensure it all made sense before I placed the order. Andy helped make up my cables and they even run in my REL sub to get it sounding perfect from day one. Lastly Stefan spent all afternoon fettling it in and wrung an even better sound out of the system than my initial set up. I am delighted and friends and family most impressed. I genuinely wanted to write directly to you, without any pressure from your team, as a former MD myself, usually I received problems rather than praise, so I loved getting positive emails. Well done!

    Mr Terry, Swindon - 22nd June 2018
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    Relaxed environment to browse, sales staff listened to my requirements and interests, reinforced my opinion on my choice, knowledgeable staff, I did not feel pressured to buy. Great all round experience. Product was delivered on time to the shop in Enfield and prompt notification to collect with advice on set up and environment conditioning which was spot on.

    Mr Rymer, Hertford - 22nd June 2018
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    Excellent store in Swindon with knowledgeable and helpful staff. I wasn't happy with the motor noise on the first deck and they changed it with no quibble.

    Mr Mcloughlin, Cirencester - 22nd June 2018
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    My experience of the team was at an isotek event. Great communication before the event and also a very helpful and knowledgeable discussion at the event. Lovely people, nice shop.

    Mr Frost, Slough - 17th June 2018
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    Friendly, expert service. Did a great job of refurbishing my Linn turntable at a great price. These guys know their stuff!

    Mr Cox, Southampton - 11th June 2018
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    I’ve been visiting and buying Hi-Fi in the Brighton store (which used to be called Jeffries Hi-Fi), since the early 80’s - and it’s the same team of Julian, John and Paul. Excellent customer service, friendly team and good products. For example, they have ordered products in from manufacturers for me to dem in store and at home which is very helpful. I’ve recommended the store to others and brought a few friends into the store recently who have bought products from Rega, Naim and ProAc. Particularly recommended for buying, servicing or upgrading turntables as they are THE experts at setup. This is a proper Hi-Fi shop! I always enjoy visiting.

    Mr Grundy, Hove - 11th June 2018
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    Great service from Andy and Stefan as always. Good to buy local in case of any issues. They have always helped out with past warranty claims

    Mr Anderson, Swindon - 06th June 2018
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    Andy Day, at Audio T Swindon, has given us wonderful advice and support over the years and our NAIM system is, as result, a joy to listen to. Many thanks Andy.

    Mr Stacey, Faringdon - 06th June 2018
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    Always a pleasure to visit Audio T in Swindon. Both Stefan and Andy are very knowledgeable in all matters Hi-Fi and are willing to share this with all their customers. There is never any pressure to buy and customers' real needs are of paramount importance. The informal and friendly atmosphere puts people at ease and Stefan's and Andy's human interactions are second to none. They will always make sure that every product ultimately is right for the customer. Well done.

    Mr Fisher, Swindon - 05th June 2018
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    Friendly polite and knowledgeable the whole spectrum of Hi-Fi.

    Mr Miell, Fareham - 05th June 2018
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    Great bunch of people who really are patient and helpful- nothing was too much trouble.

    Mr Bell, Wallingford - 05th June 2018
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    Great service and delighted with the NHS discount.

    Mr Jacques, Abingdon - 04th June 2018

  • PrimareAudiolabAudioquestAudio TechnicaAURALiCArcam
  • B&WChord CompanyChord ElectronicsCyrusDenonDynaudio
  • DynavectorFocalKEFLinnMarantzMonitor Audio
  • NaimNeat AcousticsNovaFidelityOphidian AudioPanasonicPioneer
  • PMCProjectQuadNaim UnitiRegaREL
  • RotelRuark AudioSonosSpendorYamaha

Registered office: 19 Old High Street, Headington, Oxford, OX3 9HS