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Testimonials

Below are testimonials from our customers nationwide on the service they have received, both instore and online:

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    Service even within lockdown was excellent. Ordering was easy and I knew want I wanted from the B&W speakers (which they really delivered btw), but the detailed website and availability of intelligent reviews helped nail the decision. I felt I could have asked questions of Audio T but didn’t need to. Cost wise Audio T were competitive, the delivery process was well communicated and accurate. Packaging wasn’t excessive but incredibly robust for safe handling during transit. Delivery itself was quick delighting this recipient. Highly recommended supplier and fully intend to revisit as a first port of call when purchasing further equipment. Very happy customer.

    Mr edmunds, Bristol - 29th May 2020
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    Top attention to detail. Shipping carton was damaged between the factory and the dealer. The dealer took note and ordered a new carton before sending out the subwoofers. I appreciate that level of care. Top class.

    Mr Donen, Paris - 29th May 2020
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    Great service as always.

    Mr Tasker, Bromsgrove - 29th May 2020
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    Online purchase and advice was quick and easy - product arrived very quickly despite the lock down.

    Mr Watson, Southampton - 27th May 2020
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    Attentive and good service rendered.

    Mr Leung, Swindon - 24th May 2020
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    I recently purchased a Rega Brio amplifier from the Cardiff store. I emailed in January to see what options they could recommend with the sound profile I wanted and they responded quickly with a few options and seemed knowledgeable about the products in question. I then made a follow up call before I went ahead, and again the information was consistent and again pointed at the Rega as my best option. The amp turned up really quickly, was competitively priced and sounds incredible. Overall it was a really positive experience, and I would have no hesitation in using Audio T again. Thank you so much guys, really appreciated.

    Mr Hunt, Cardiff - 23rd May 2020
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    They facilitated a 14 day demo of a Cyrus One integrated amp. Given the circumstances we find ourselves in they did a stirling job to arrange delivery and to accept the return of the device. Can't wait to be able to arrange a demo in Bristol/Cardiff to hear some amps I can afford.

    Mr Austin, Newport - 22nd May 2020
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    Fast delivery, best price I could find, first class.

    Mr Milward, Stafford - 22nd May 2020
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    Great range of quality products and reliable, efficient service.

    Mr Malaperiman - 21st May 2020
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    I loved the service from Audio T. They showed me a demo of whatever system I asked for, patiently. Years later during lockdown, I emailed and got advice on the system. I purchased the Denon AV amp as they suggested and the quality of sound, is amazing. In fact it is me, who is doing injustice to the system as I am using an AV amp to play stereo music, in background, but the quality of sound is superb, service from Audio T as well as their advice - exemplary.

    Mr Arackal, Chichester - 20th May 2020
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    Fast and exactly as ordered! Five stars!

    Mr DeWitt, London - 20th May 2020
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    One thing I can say is predictable. Predictably excellent service, care and advice that has served me well, and I'm sure many others for the past 30 years.

    Mr Cork, Oxford - 20th May 2020
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    Nick and Brad and everyone at Audio T are great to deal with. Very helpful, no pressure - their customer service is simply excellent! Thanks guys!

    Mr Edwards, Midhurst - 19th May 2020
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    You know a team by their reaction to a problem. The speaker I ordered was delivered to the wrong address due to a miscommunication. Without a word of complaint the team had the package collected and redelivered within 24 hours. Then excellent, personal service by phone to solve a knotty installation problem. Would definitely recommend you give these guys a call, their knowledge goes far beyond selling boxes.

    Mr Gilmore, Richmond - 16th May 2020
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    Fast delivery, excellent product, 1st class service.

    Mr Brookman, South Woodford - 09th May 2020
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    Excellent service. Quick delivery and a good product at a competitive price.

    Mr Dalimore, Cardiff - 04th May 2020
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    Simply put, John knows his stuff, explains it well and his opinion can be trusted. He will tell you what sounds good and which products will improve what. They’ve already listened and tested what they sell and will tell you if they haven’t. Great audio retailer.

    Mr Borley, Cheltenham - 04th May 2020
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    Great communication and prompt service from the Bristol branch.

    Mr Charnock, Wigan - 02nd May 2020
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    Alan, the manager at Chandler's Ford, was so helpful in facilitating the repair by the manufacturer of a unit that was bought from another dealer some years ago.There was always a prompt response to emailed queries. The supply and delivery of the Denon system went without a hitch. The subsequent sale of the repaired unit was made easily. I'm so very appreciative of all that attention.

    Mr Bryant, Midhurst - 27th April 2020
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    Excellent service! I actually came too late but guys at Audio T Portsmouth reopened specially for me! I even got a discount :-) Very helpful and friendly.

    Mr Stozek, Midhurst - 24th April 2020
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    Good service, the product purchased was off the shelf. Very helpful staff who helped me deal with an issue on another system which was not purchased from Audio T. Just purchased some more equipment from the Cheltenham branch. Great team and I appreciate the sales approach - knowledgeable but not pushy. Just before lockdown my receiver went wrong. The team were very helpful and I now am enjoying a new Arcam AVR20 which was ex dem. Great service again

    Mr Thomas, Stroud - 23rd April 2020
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    AAA++++ first class service, could not have been better. Buy with confidence.

    Mr Hooker. Hull - 22nd April 2020
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    As always, exemplary service: Advice, not pressure; conversation, not preaching; guidance, not bias. For any Hi-Fi or A/V needs, I wouldn't even think about going anywhere else. The team in Cardiff are simply brilliant.

    Mr Smith, Ebbw Vale - 21st April 2020
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    Excellent service even during lockdown.

    Mr Sharland, Haywards Heath - 19th April 2020
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    Excellent service from Audio T with a special mention for Andy who delivered the A4s to my house and soldered banana plugs onto my speaker cable. Service was faultless.

    Mr Swift, Reading - 17th April 2020
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    Excellent advice without being pushy--felt that my interests were paramount. Rapid delivery and good communication. Would very happily use these people again.

    Mr Ellick, Bury St Edmunds - 17th April 2020
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    Friendly, knowledgeable staff. My first visit to their store. I would definitely recommend them.

    Mr Sitton, Eastleigh - 17th April 2020
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    Given the Covid virus era we now live in Audio T (Enfield) have continued to offer me support on equipment I purchased back in Feb at The Bristol Hi-Fi show put has been delayed in reaching me. A big thanks to Jason for his perseverance. I can recommend Audio T for customer support.

    Mr Harper, London - 16th April 2020
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    Very helpful sales and after sale support for my new Naim system from Jason at Enfield - highly recommended!

    Mr Orson, Harlow - 16th April 2020
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    The guys took the time to get the kit I was interested in from another store and took whatever time I asked to allow me to listen to my sample tracks. They happily recommended alternatives to allow me to get a sense of what delighted me. I happily made a purchase after a couple of hours in their demo room. Thanks guys - would be very happy to return in future!

    Mr Goslin, Reading - 14th April 2020
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    Nice easy part ex on my used Dynaudio speakers for a pair of new ex demo Dynaudio speakers. I would use Cheltenham Audio T again without hesitation.

    Mr Landers, Shrivenham - 14th April 2020
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    Very pleased with the advice and service from Nick at Audio T Portsmouth. He gave my Linn LP12 and K9 a new lease of life. Happy to have bought and will be happy to buy again.

    Mr Locke, Isle of Wight - 13th April 2020
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    Fantastic knowledgeable customer service. Will definitely be a regular customer from now on.

    Mr Bravo, Enfield - 13th April 2020
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    They had it ready for me to collect when I got there a couple of weeks later. I had some questions and the shop were very helpful, when the virus allows I will go to the shop.

    Mr Wood, Basingstoke - 11th April 2020
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    Great deal and great service. Thanks to Audio T Southampton.

    Mr Comberbach, Wellington - 09th April 2020
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    I got in contact with Francis to enquire about upgrading my speakers. My wife and I were encouraged to listen to alternatives and we brought in our own CD's. We were indulged for an hour, helpful discussion and observations on the sound that we could all agree with, and came to absolutely the right conclusion for us, AE 120's. Audio T were great with the price too. I noted they had a BlueSound Node 2 and ended up buying that and great value (massive!) speaker cables too. Their practical and helpful comments on mains power meant I expanded the existing wall sockets rather than 'need' either cheap and noisy or very expensive and quiet gang sockets. Got them all home and am absolutely delighted - a revelation and so musical! Thank you Francis and the team for making self-isolation much more bearable.

    Mr Beaven, St Albans - 06th April 2020
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    Excellent service, as always.

    Mr Rathbone, Brighton - 06th April 2020
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    Friendly service. They don't do a hard sell, which is nice.

    Mr Karoly, Abingdon - 06th April 2020
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    Great service as always from all the guys at Reading, nothing seems to be too much trouble and they have an incredible enthusiasm for the equipment and the music.

    Mr Conn, Reading - 06th April 2020
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    Always a joy in this shop. Allowed to take home both Rega MM and A2D to compare with my own kit. Many thanks.

    Mr Wossner, Brighton - 05th April 2020
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    As usual the staff And service at Audio T were impeccable. They are always pleased and patient to have a conversation about any products. The upgrade to my P3 was done exactly when they said it would be and they even checked the balance of the tone arm. Excellent.

    Mr Williams, Monmouth - 05th April 2020
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    Always happy with the guys at Audio T. Free delivery is not as quick as some retailers probably because I seem to order at the Bristol Show, but I can live with that. This years show was very good by the way!

    Mr Hall, Doncaster - 04th April 2020
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    Excellent service would definitely use audio T for any future purchases.

    Mr Powell, Weston-super-Mare - 03rd April 2020
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    Friendly staff, great gear, and a good place to discuss various Hi-Fi requirements. As a musician I really appreciate high quality reproduction and this is the place to go !!! I enjoy popping into the Bristol shop to clean my records amongst other things, and to check out different gear that I see in the magazines. There is no substitute to having a listen yourself. This has helped me refine what really works as a serious upgrade to my home system. Keep up the good work !!!

    Mr Vince, Bristol - 02nd April 2020
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    Gareth at Reading was real great with steering my nicely through adding a NA NAP250-DR power amp and Wireworld block. Even if you audition in-store, you can never really tell exactly how things will perform in your own listening environment, although in my many years experience of Naim it never proves disappointing when upgrading as they suggest. He provided me with the confidence to increase my system investment by 50% more just for the power section, adding this to a Nova / Core / Spendor A4 combo. Enough confidence to change course from ex-demo to new. I needn’t have worried as it now sounds much more ‘grown up’, much better across dynamic ranges, tighter, more open etc.

    Mr Humphries, Bath - 02nd April 2020
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    Well I find Audio T to have the best service ever and a big plus is that they allow you to part exchange you old Hi-Fi. It's my No 1 Hi-Fi shop I go to. The staff are very friendly and they have the knowledge and details that you need. And those guys in the shop are pros, thank you again! Would I recommend? Well yes absolutely, it's the best Hi-Fi shop in the UK, they are absolutely brilliant.

    Mr Fudge, Bridgend - 31st March 2020
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    I called in on a quiet and very wet afternoon so had instant service. My specification was a bit vague but salesperson guided me through options with recommendations. I was happy with my choice as it was in my budget.

    Mr Smith, Cardiff - 30th March 2020
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    I have bought a number of items from Audio T in Bristol over the last few months and the service by James has been first class throughout. I was particularly pleased in the way that James understood what I was looking for in principle and was able to recommend a number of products that would be suitable for me and giving an honest opinion throughout. It has reminded me that it is always better to go to the smaller independent specialist retailers like AUDIO T who better get to understand the customers need and have specialist and detailed knowledge of the products they can offer. Absolutely DELIGHTED.

    Mr Booker, Bristol - 30th March 2020
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    Excellent audio retailer......with great advice and no pushy sales. Also home demo’s available. Keep up the good work you guy’s at Portsmouth.

    Mr Hiscock, Bournemouth - 30th March 2020
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    Staff always knowledgeable and helpful, people who care about music. Outstanding service good dem facilities and great service, make a nice coffee.

    Mr Harknett, Enfield - 29th March 2020

  • Acoustic EnergyTom EvansPrimareMeze AudioSolidSteelTechnics
  • ISOL-8 TeknologiesGold NoteKlipschAudiolabAudioquestAudio Technica
  • AURALiCArcamB&WChord CompanyChord ElectronicsCyrus
  • DenonDynaudioDynavectorFocalKEFLinn
  • MarantzMonitor AudioNaimNeat AcousticsNovaFidelityOphidian Audio
  • PanasonicPioneerPMCProjectQuadNaim Uniti
  • RegaRELRotelRuark AudioSonosSpendor
  • Yamaha

Registered office: 19 Old High Street, Headington, Oxford, OX3 9HS