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Testimonials

Below are testimonials from our customers nationwide on the service they have received, both instore and online:

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    Staff always knowledgeable and helpful, people who care about music. Outstanding service good dem facilities and great service, make a nice coffee.

    Mr Harknett, Enfield - 29th March 2020
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    All ways a pleasure to deal with the guys at the Portsmouth branch. All ways strive to give great advice and excellent customer service. Couldn't ask for better.

    Mr Broadbridge, Portsmouth - 29th March 2020
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    The service was excellent, very focussed. I ended up with sound I wanted and cut box count.

    Mr Hall, Reading - 28th March 2020
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    Fantastic service from Mike at Manchester, original unit had a fault and after just a phone call he arranged for a replacement to be sent and collection of the faulty item. It's the after sales support that really counts when buying a product.

    Mr Ollerton, Blackpool - 27th March 2020
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    I enjoyed a good chat about the cables I was researching. Staff were friendly and informative and I was made to feel welcome.

    Mr Williamson, Eccleston - 26th March 2020
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    In 1986 I purchased my first Hi-Fi separates from Audio T Swindon and have been a faithful customer ever since. I have over these years climbed the upgrade path culminating as the proud owner of a substantial Naim Classic series system, together with some amazing speakers etc. Staff have come and gone over the years but the Manager: Andy Day has always been a solid rock of dependability and font of wisdom in all matters pertaining to high-fi. It is due, in the main, to his non-pushy, helpful, excellent customer service that I have gone back to Audio T Swindon over and over again. I know I have spent a small fortune with Audio T over the years but they have made each of my transactions, pleasant and stress free…well done and thanks (as always) Andy Day.

    Mr Hooton, Chippenham - 25th March 2020
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    Great people.

    Mr Phillips, Cheltenham - 23rd March 2020
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    My interaction with Audio T staff members took place at the Bristol Hi-FI Show 2020. Customer service was concise, friendly and rewarding considering the busy atmosphere. Considering they weren’t at ‘home’ in their own store, very professional!

    Mr Edmunds, Newbury - 23rd March 2020
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    Audio T give great service. I'll be going back.

    Mr Bracken, Portishead - 22nd March 2020
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    The Audio T Portsmouth guys are fab. They've been a tremendous help in guiding me through my steep learning curve in Hi-Fi, accommodating my many home and shop demo's. Joe especially, thank you for your patience and understanding. Nick, Joe, Mark and Brad thank you for the knowledge, approachability and easefulness in how you conduct business... Top team.

    Ms Sweeney, Portsmouth - 22nd March 2020
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    In a day and age where good old fashion courteous service seems to be a thing of the past. You can be proud of your business, but more so the people you employ at this branch for their delivery of such high standards.

    Mr Jones, Southampton - 21st March 2020
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    Fantastic, efficient service.

    Mr Ridgwell, Penarth - 19th March 2020
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    Thank you for your lovely service, very kind and helpful. Loving the new KEF speakers.

    Mrs Ayres, Portsmouth - 16th March 2020
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    Great advice, really cared about the products and gave great insights into the technology. Tested the headphones out on a flight and they were brilliant. Best headphones I have ever had. PXC 550 Sennheiser. Thanks Audio T.

    Mr Horton, Bristol - 16th March 2020
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    Great service and fabulous value for money.

    Mr Morrison, Waltham Cross - 14th March 2020
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    Polite & efficient service.

    Mrs Wynn, Bristol - 14th March 2020
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    Very happy with a quick transfer of an ex demo product from Brighton to Manchester. Great service and price.

    Mr Fletcher, Manchester - 14th March 2020
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    Excellent friendly service and advice. Allowed to take gear home to "road test" before deciding to purchase.

    Mr Kilb, Barnet - 13th March 2020
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    I purchased from the Southampton shop and could not have been more pleased. Alan and the other guys were extremely patient, helpful and knowledgeable throughout. I would thoroughly recommend.

    Mr Emmett, Egham - 09th March 2020
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    I recently purchased a Linn Selekt from Audio T in Swindon. Excellent service, knowledge and assistance provided by Andy and team. Relaxed demo, helpful information and advice, all about making sure I was making the right purchase for me. Good after sales and installation.

    Mr Smith, Malmesbury - 08th March 2020
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    I took the Naim Uniti which I bought from Audio T Enfield 10 years ago back to Audio T to see if the CD player could be repaired, half expecting to be told I would need to replace the entire unit. Instead, they arranged for it to be sent to Naim for repair. It came back in a fortnight with the CD player working perfectly and the Naim's software upgraded - all for substantially less than the cost of buying a separate, comparable CD player. I was also interested in connecting a turntable to the Naim to enable me to play my collection of vinyl discs and in purchasing a music streamer to connect to the Naim. Audio T talked me through the options without any pressure to buy or to purchase unnecessarily expensive kit. I bought a Rega Planar 2 turntable and a Bluesound Node 2 streamer, both of which fit the bill perfectly. My thanks in particular to Francis at Audio T Enfield for his friendly, customer-focused service.

    Mr Fotheringham, St Albans - 08th March 2020
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    Great customer service. I purchased my first record player and in the store they showed me a step by step set up guide.

    Mr Curtis, Cardiff - 08th March 2020
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    Excellent service! Very accommodating and professional. Good selection of quality products. Will use again.

    Mr Yeung, Weston-super-Mare - 08th March 2020
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    Sadly, my first Marantz PM6006 had a faulty (annoyingly intermittent) headphone socket but I was given a replacement without any fuss. Excellent outlet. Friendly staff. Would definitely use again......just a shame that my "local" outlet is in Cheltenham!

    Mr Hooton, Coalville - 08th March 2020
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    We recently purchased a new turntable, preamp and Denon DAB amp/receiver. Brad was our salesman and he did an absolutely fabulous job of assisting us to get the right system. So often these days when you visit a major high street reseller service is completely lacking. Not so at Audio T, will definitely go back if we need further help.

    Mr Tanner, Fareham - 08th March 2020
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    I just wanted to say thanks to you and the team for the advice you have given. A week now with the NDX2 and it is everything you said It would be. (not that I doubted you). Absolutely loving it. Many thanks.

    Mr Hiscock, Bournemouth - 07th March 2020
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    Ace advice from these guys.

    Mr Holland, Brighton - 06th March 2020
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    Really helpful, very friendly and excellent service.

    Mr Hardiman, Bristol - 06th March 2020
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    I just wanted to email to say a special thank you to Brad. I came in probably about a month ago (stumbled upon the store really), and mentioned that I was looking at getting a turntable for my birthday which is soon. Brad was so helpful and nice, he gave me a list of turntables, amps and speakers that are great but also not too expensive. I could have bought these anywhere so it was really nice not to be treated as if I could only have bought them from Audio T. The ones on the list helped direct me towards what I wanted, so I sent my dad the link and he's bought them from the Audio T website. Thanks again!

    Ms Mason, Southsea - 05th March 2020
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    The service form Dave and his team is always excellent, I have been buying my equipment from the for years.

    Mr Leach, Atrincham - 03rd March 2020
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    I have been in the Brighton store a number of times and made purchases from Julian and John. I always find them engaging and helpful. I have a few more things on the list for this upgrade so I'll be back for more. Thank you gents.

    Mr Arthur. Petworth - 03rd March 2020
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    Absolutely faultless service, as always. The staff were happy to spend whatever time we needed to make our decision and delivered and set up the system in a really friendly and efficient way. We would never shop anywhere else for any audio equipment.

    Mr Frost. Llandudno - 03rd March 2020
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    Great service provided by Andy and Andrew. Recent purchase advice and subsequent set up by them has made me start listening to my whole music collection again.......superb. Thanks guys.

    Mr Allen, Swindon - 03rd March 2020
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    Picked the cables up yesterday. Wow, quite a difference. Bass is much more prominent and the sound is a lot smoother and they've not bedded in yet. Thank you guys so much for all your help over the last few months with rebuilding my system. Had some mates round last night and they are amazed at the sound. You might have some new customers as they are quite envious. If ever I need an upgrade, you will be my first port of call.

    Mr Stacey, Chichester - 29th February 2020
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    Hi Brad, I thought you might like to know that my wife and I went to see Julian, Paul and John yesterday at Brighton. After a couple of hours playing our favourite records with John, we bought the Linn Majik LP12, a NAIM Nait 5si amp and all the cables. I took my old NAD AMP and it soon became clear that it was a limiting factor, so we tried the Rega Elex-R and the then NAIM 5si and we were sold. We now can't wait for Julian to deliver and set it up for us. We would like to thank you again for your initial assistance. Many thanks, John and Helen (Via FB Messenger).

    Mr Jervis. Gosport - 25th February 2020
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    The service from Nick and the guys was fantastic as usual.

    Mr Davies, Portsmouth - 10th February 2020
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    Top class service.

    Mr Deluchi, Portsmouth - 07th February 2020
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    Thanks, service second to none, from start to finish, the expertise in which my system was put together by Brad has restored my faith in shopping in store and I can’t recommend enough. Would always go back in future.

    Mr Spencer, Fareham - 06th February 2020
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    Outstanding service from all of the staff at Cheltenham. Andy and the team were very professional and listened to our needs. Demo was outstanding spent loads but worth it. We have been an Audio T customer when in the south when Camberley had an Audio T in and again the best Hi-Fi shop in the country. You would not get this service anywhere else. Again outstanding, will visit again to test out turntables. Thanks. Mr & Mrs Kite.

    Mr & Mrs Kite, Dursley - 03rd February 2020
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    Very nice people and helpful.

    Mr Cowen, Emsworth - 30th January 2020
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    As always the boys at Audio T Swansea provided excellent service. Gave some great advice on positioning for my new Atmos height speakers and matched the best price I could find.

    Mr Stokes, Gorseinon - 30th January 2020
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    Friendly helpful staff.

    Mr Cowper, Emsworth - 28th January 2020
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    It's great to see customer service again with Audio T is 1st class in this age of online shopping and for me the loss of the personal touch. Audio T are a breath of fresh air.

    Mr Day, Swansea - 27th January 2020
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    Excellent service and sorted out my problem with ease and understanding. I am sure to go back for my next audio item.

    Mr Marsh, Eastleigh - 26th January 2020
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    The guys new their product and was helpful and was a quick simple hassle free purchase.

    Mr Sherwood, Southampton - 26th January 2020
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    First class service from Brad at Portsmouth Branch. Many thanks.

    Mr Henley, Cosham - 26th January 2020
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    Personal service, reasonable, mature experienced advice that you rarely get from the other well known hifi shop.

    Mr Bemister, Southampton - 26th January 2020
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    Staff blew me away with their knowledge, advice and enthusiasm that you cannot tap into online. Thanks.

    Mr Couch Neath - 25th January 2020
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    Very knowledgeable and helpful service was excellent would highly recommend them.

    Mr Butterfield, Haywards Heath - 23rd January 2020
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    Dros y blynyddoedd mae staff Caerdydd wedi cynnig gwasanaeth heb ei ail. Ac y tro hwn, yr un gwasanaeth gwych yr oedd , gyda'r sgwrs y ces i gyda Hefin yn fy arwain at fy newis o'r Rega P3. Roedd P3 gwreiddiol gyda fi ers yr 80au a fe wnaeth fodoli tan ddwy flynedd yn ol, pan aeth rhywbeth o'i le gyda'r modur. Felly, am fy mod yn hoffi swn Rega mae wedi bod yn penderfyniad hawdd. I'r dyfodol, mae Hefin wedi dangos yr hyn y gall y fraich newydd Rega wneud gyda 'cartridge ' safon uchel. A dyna lle byddaf yn mynd pan ddaw'r amser. Diolch o'r galon i griw Caerdydd. Over the years Cardiff staff have offered an unrivalled service. And this time, it was the same great service, and the conversation I had with Hefin led me to my choice of the Rega P3. I've had an original P3 since the 80's and it existed until two years ago, when something went wrong with the motor. So because I like Rega's sound it's been an easy decision. For the future, Hefin has shown what the new Rega arm can do with high quality cartridge. And that's where I'll go when the time comes. Many thanks to the Cardiff crew.

    Mr Leonard, Caerphilly - 23rd January 2020

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