Below are testimonials from our customers nationwide on the service they have received, both instore and online:
"I would like to say a massive thank you for all of your help regarding my M&k sub and pioneer amp which is now all repaired.
As you know I have bought all my AV system and M&K speakers from your shop/Portsmouth branch over the years, I have always highly recommended to contact Nick and staff to anyone who has asked me about purchasing any AV equipment over the years. All the people I have recommended to you and have purchased equipment have all said they have been very happy with your service.
Your knowledge and customer service is excellent and very helpful at all times. Once Again a massive thank you"
Dave Campbell, Portsmouth
"I spoke to James on a couple of occasions over the phone and he was very helpful despite there being no guarantee I would become a customer. I decided to visit the Portsmouth store and am very glad I did. James was both extremely helpful and patient and after listening to several pieces of kit (having also listening to other kit elsewhere) I am the proud owner of a fabulous new Rega system.
The store is great with a good size auditioning room in which James spend over two hours with me. He was a helpful guide but never pushy, always being keen to hear my opinion before commenting back. Excellent. I also benefited from a great installation service.
Although there are Hi-Fi stores much nearer to where I live and a wealth of on-line suppliers, I would not now consider going elsewhere. Thank you very much, I hope that other customers get to pick you as a result of this testimonial, I do not doubt that they will be very pleased if they do."
Roger Farthing, Chandlers Ford
"A big thank you to Mike for his help and patience at my audition last week for some AV speakers. Everything I wanted to listen to he had prepared and we swapped and changed things round for two and a half hours ! Absolutely no pressure to 'move me on' or push me into a direction or price point that I didn't want to go to. It made for a perfect enjoyable audition and ultimately a sale for Audio-T. Finally I can ditch my lack-lustre KEF eggs ! Thanks guys"
"Very many thanks for all you have done in improving my old Revolver 1980's turntable. I am really delighted. It sounds absolutely fantastic."
Mr Flatley, Portsmouth
"Just thought I'd drop a line to say thanks once again for the great service you've shown me over the last week: from the impromptu speaker demo Paul and Danny were able to set up when I popped in unannounced last Friday to Danny kindly delivering my KEF R speakers yesterday.
Back in 2002 when I bought my first set of "proper" Hi-Fi speakers from you I said I'd be back, I'm just sorry it took eleven years to do so! Keep up the good work."
Mr S Waller, Brentwood
"Just wanted to thank you very much again for the excellent update that you patiently worked on for my existing Hi Fi system.
New KEF speakers, stands, ir DAC and all new cabling.
Needless to say, I will have no hesitation in recommending you to anyone looking for quality products and excellent customer service."
Mr Waller, Portsmouth
"Hi guys, I popped in yesterday with the Rega 2 deck and purchased a new cartridge. Well, just wanted to let you know my records sound so so so much better! So thanks for twiddling with it and being so damned helpful and informative, I couldn't be more pleased."
Mr Tabrett, Bristol
"I have never written a review before, but I would like the thank you for the speedy delivery and exceptional service. The headphones I received where a fantastic price and a great product. Thank you again"
"I have recently had the pleasure of being attended by James. From our initial phone conversation to conclusion he has been extremely professional and knowledgeable. I felt I was a customer and treated accordingly rather than a hindrance (which is all too common nowadays).
All in all I came away with an extremely positive impression of James and would not hesitate to recommend him to others."
Mr Kinch, Portsmouth
"Just bought a turntable, cd payer for my new Hi-Fi setup and the staff were very helpful indeed."
Styn Vanderlinden, Cardiff
"I'm writing to thank you for making sure I got a better Hi-Fi. It has been an absolute joy to listen to the Rega amp/cd player and B&W speakers. They just keep sounding better every day. At some point I've got to get another amp etc for another room, when I can afford it I will pop down for a visit. The question I've asked myself is 'will the Naim Nait XS2 amp sound three times better?' I'm not sure that is a correct question relating price to quality as a real world measure. Looking forward to finding out. For now I'm blown away by Rega."
"Just to say that it arrived-beautifully wrapped-without any problems this morning, and I can't wait to plug it in.
Thanks for such efficient and helpful service"
Mr Chambers, Portsmouth
"A big thankyou to the guys at Portsmouth, I purchased a pair of ex demo GX100s on Saturday, they allowed me a Stirling deal after gentle persuasion. They are always most helpful. Speakers sound great too! Many thanks."
Mr Larder, Portsmouth
"Just thought I'd drop a line to say how helpful the staff at Audio T Portsmouth have been, all staff via phone/e-mail and especially Nick with his pre/post sales service. It is one thing to give good customer satisfaction when things go well, another thing entirely to be diligent and helpful when the product itself goes wrong (twice in my case!) Nick offered help and suggestions and did a really nice job of demonstrating the replacement kit in different configurations. In essence his professionalism and attentive service made it feel like having a friend around."
Mr Wilson, Warminster
"At last I have achieved the sound that I can finally say I am delighted with.
The service from you, John and Paul is continually exemplary, second to none. I have not encountered this level of knowledge, approachability, thoughtfulness and patience, anywhere before. Great team."
Mr Ryan, Brighton
"I would just like to say what a pleasure it has been dealing with not only yourselves at the Brighton store, but also the online team. everyone at Audio T has been ever so helpful and made my transaction from start to finish a breeze. The service you provide is second to none and if I, or someone I know, need anything (audio visual) I sure know where I will be heading."
Mr Penfold, Brighton
"The reason I go to Audio T and nowhere else is because of the great service, which you demonstrated once again."
Mr Symondson, Oxford
"Another late night and a big smile as well. That says it all!
And late into work this morning playing even more music :-). Some things just have to be done!!
Just to say a big thank you for the marvelous job the lad's did yesterday.
An enjoyable time for me indeed and the attention to detail paid to the set-up has clearly paid dividends. I feel this is a credit not only to the lads themselves but your business ethos as well.
Rockin' and bopping along........Magic stuff..........."
A few quotes from Mr Goddard, Brighton
"I would just like it to be known how grateful and impressed I was with my recent hi-fi upgrade from your Portsmouth branch. Your staff (Nick and Joe) provided outstanding service and installation of Naim audio's flagship equipment. Their knowledge, kindness and professionlism was exemplary. I will certainly be returning for my next purchase."
Mr Deadman, Portsmouth
“My wife and myself have been looking round for several weeks for some Hi-Fi equipment and to be honest we are a little technophobic so when we called in to your Preston branch we did not know exactly what we were after. We then met your salesperson Gavin Brooks who we have to say, was outstanding. Nothing was too much trouble even though we fired numerous questions at him, he always replied in a professional manner and it was obvious he had a world of experience."
Mr Foy, Preston
"The team at Brighton Audio-T are true professionals there's not much they don't know about audio and high fidelity. They have been helpful all the way through the process and have a passion for all things musical. I have referred many business associates and friends to them and I am very happy with my Rega system.Thanks again."
"May I thank you again and ask you pass this on to the relevant guys in Manchester, a rare pleasure to experience such throughly good, 'joined up' customer support these days, very much appreciated."
Mr Morton, Oman
“In this age we seem only to be constantly complaining about so many things it seems only right to give praise where we feel it's appropriate and as far as your staff in the Swansea branch it is more than appropriate. I cannot speak too highly about them and will recommend them whenever I can.”
Brian & Sandra Davies, Swansea
"It’s reassuring to see that there are still retail outlets that give sensible advice, excellent service and are not just selling you a box.”
Mr. Soane, Hornchurch
“You show such an enthusiasm for your job which left a great impression on me. You have shown that you indeed put the customer first, which many retailers now a days have forgotten, and such dedication should be respected and acknowledged.”
Mr Lees, Epsom
“It is so welcoming in the modern day of "guarentee salesmen" or "box shifting retailers" that the specialist audio shop, especially Portsmouth branch, actually do care and provide excellent service.”
Mr Kelly, Portsmouth
"I feel I have to write to say the level of service in your Cardiff branch is exemplary. I spend 10 times this amount each year at the big superstores and you're lucky to get a grunt off the guy at the till. Many thanks to your friendly staff in Cardiff that made us feel special.”
Mr Kent, Cardiff
"just thought i'd say thanks again for all your help and excellent service. The Spendors give me a grin a mile wide, and they're not even run in yet!"
Mr Allison, Lancaster
"Since then everything I now purchase comes from this store. Primarily because it is a no pressure environment, the staff DO know what they are talking about, and there is always a sense of welcome."
Mr Harry, Cardiff
"Just spent a very enjoyable hour at your wonderful shop buying a pair of KEF speakers and really wanted to thank you both for your helpful, friendly, impartial advice.”
Mike Briggs, Worcester
"From the day I put foot in your Bristol shop door (many months ago) to having my goods delivered and set up, the staff have given nothing less than first class, faultless customer service.”
Mr J. Lloyd, Stroud
"Because of Paul's patience and knowledge/advice I purchased new surround speakers and not one but two subwoofers and I am delighted with the service, I only called in for a new subwoofer! Once again Paul and his team have been very helpful and I have recommended the store to other friends."
Mr Moore, Bolton
"We would also like to say a particular thank you for the time and advice you gave us when we were considering this, and for installing it for us. You and your colleague did a terrific job and it was enormously appreciated.”
Vital Peeters, Oxford
"Just a quick note to you all to say thank you so much for all the help over the past few months. Your customer service is outstanding. I am very pleased with the equipment. It sounds amazing."
Tony Clarke, Brighton
"I have been dealing with your Bristol store for a number of years and have always been given their best attention and a lot of extra information when making enquiries.”
Mr M. Fudge, Bristol
"They give you their time, advice and knowledge beyond any other hi-fi store that I have gone to use (and walked away from).”
Mr. G. Southgate, Brentwood
"I’d like to say what a top shop you have and that your staff are the best that I have come across. We will be coming back!”
Mr. Massey, Showburyness
"I wanted to express my thanks for delivering a great project... teasing out the concept with my wife and children in the spring... developing a package over the Summer... providing a site visit to support the builder... thanks for your honesty, speed of response and value. Keep up the great work. It is your differentiation from the high street chains that makes your value shine through."
Mr Heaney, Hailsham
"I would like to record our thanks for the excellent service your manager, Paul Toal, has provided us. His knowledge of quality music is clearly evident and his own personal manner of allowing one to take time to come to decisions with his guidance is fully appreciated.”
Mr R. Cross, Brentwood
"I wish to offer my thanks for the consideration and kindness shown me by all members of staff. The professional manner, relaxed attitude, friendly and courteous disposition of all staff is very comforting.”
"I should also like to say that in addition with being impressed by the Focals, I’ve also been very impressed at the customer service you have provided. From our first conversation in the shop, through the in-store and home demos, to the installation you have been consistently knowledgeable and very helpful, always looking to draw out my views and impressions before offering your own and guiding me forward. I’ve always felt that your purpose was to help me find the right product for me and my system. And it’s been a real pleasure to deal with an enthusiast, not a salesperson!"
Mr Shipp, Epsom
"I would just like to thank your staff at the Blackpool branch for their exemplary customer service. I went in with certain needs for my AV and 2 channel systems and Phil & Dean went out of their way to help me."
Mr Sanderson, Blackpool
“…whilst being polite, courteous, and answering more of my stupid questions and dumbing his answers down a little when I didn't understand the first time without being patronising (the man would be an asset to any store he chooses to work at, that said all the other members of staff i have met have been of similar calibre) and after visiting most of the other high end competition in the Manchester area I have to say Audio-T is my shop of choice now & anyone I come across who is looking for a decent electronics shop I shall be dragging them to little shop in Manchester I know where you will be treated well and possibly get a very good deal at the same time…"
Mr Ramsbottom, Manchester"
"Well what a pleasant surprise to walk into the Swindon store to check it out - warm, comfortable, inviting, the 'presence' of a proper hi-fi shop, some 9000 series Phillips TV's and a very welcoming Andy & Jamie.”
Mr Lilley, Marlborough
“I would very much like to thank Phil and especially Dean for setting my system up (nothing was any trouble for this guy). I am also going to purchase some more equipment shortly and so I will be back to Blackpool where I know I will get the best of service from your staff.”
Mr Dingle, Blackpool
“I would just like to say thanks again for your time with the demo, I thoroughly enjoyed myself, (its been too long since I made an upgrade) and it was good to see you still at the helm at your branch.”
Mr Cole, Swindon
“Thank you very much for the excellent service you provided, posted on the What Hi-Fi? Sound and Vision forum that your service was of the highest order. Why people would buy without audition is beyond me and it just goes to show that What Hi-Fi? recommends are not always gospel! Listen and judge for yourself.”
Mr Wood, Portsmouth
“He tailored the solution to my budget and circumstances (three young children!) and then finished the service but delivering, installing and configuring the kit at my house, showing both my wife and I how to get the best out of the system - fantastic!”
Mr Presland, Epsom
”Just wanted to drop you a note to say a big ‘thank you’ for the excellent advice and work at our place over the past few weeks. Everything is working well and sounds and looks fabulous.”
Mr Gardner, Cheltenham