Delivery & Installation Information
Online Store Delivery Information
We use a variety of carriers to ship most items. Smaller items (such as cables and accessories) may be shipped using Royal Mail First Class Recorded Delivery service.
We currently offer a range of delivery services based on how urgently you require your goods.
FREE - Your order will be delivered within 3 to 6 working days
STANDARD (£9.95) - Your order will be delivered within 2 to 3 working days
URGENT (£19.95) - Orders placed before midday will be received the next working day
SATURDAY (£19.95) - Saturday AM delivery
All services are based on your order being shipped to the UK Mainland.
You can choose to have your order shipped to an alternative address, providing that address is a company address. Acceptance of orders where the delivery address is different to the cardholder's address is at our discretion and we may ask for proof of identification if necessary to verify the address.
We do not offer a mechanism for specifying part delivery of an order at this time. Should our supplier choose to part ship your order (at no extra cost to you) then this is at the discretion of the supplier.
Items are delivered according according to the service level that you have chosen.
Our delivery charges apply only to the "United Kingdom mainland". Outside of the "United Kingdom mainland" is defined as Northern Ireland (BT), Isle of Man (IM), Scilly Isles (TR21), Western Scottish Isles (HS), Orkney Isles (KW), Shetland Isles (ZE) and any other location whose postcode begins with KW, IV and PH.
We reserve the right to charge extra for shipping/delivery and/or add additional delivery time to orders placed from outside of the "United Kingdom mainland" (defined above). This will be done on an order by order basis. Depending on goods ordered, availability, the supplier and/or courier charges an order may be delayed, declined or cost extra.
Unfortunately, currently, we are unable to ship to BFPO addresses or the Channel Islands (GY and JE).
We do not guarantee delivery for a precise date or time. We therefore cannot be held liable for any loss or inconvenience experienced as a result of a delayed delivery or of non-delivery. In some cases parts of your order may ship from different suppliers. This will be noted in the "my orders" section of your "account".
A signature will be required upon delivery. If there is no one at home to sign for the delivery a card will be left with the courier's contact information on it for you to arrange a suitable day for re-delivery. If they are not contacted immediately they may try to deliver the next day and will only try to deliver twice. The delivery company operates this process and Audio T Limited cannot be held liable in the event that the courier fails to follow this procedure.
Audio T Limited shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to, acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
If goods arrive damaged you must either refuse delivery (clearly stating the goods are to be returned to sender) or clearly note the damage on the carrier's delivery paperwork at the time of signing for the goods. You will then have seven working days to contact us using a durable medium (email, letter or fax) to notify us of the situation.
Any delivery that is refused for any other reason than the goods having been damaged in transit or returned to our suppliers due to your failure to arrange redelivery or pick up the goods from their depot may result in a maximum £30 administration fee levied against your refund.
Store Delivery Only
Up to 20 miles away from the shop £20
Over 20 miles away by arrangement
Delivery and set up (unpacking, setting up, connection to other equipment and explaining)
Half day £60
Whole day £120
Delivery and simple install (as above but involving, for example, fixing a screen to the wall but not channelling out, re-plastering etc) £200 per day
Delivery and complex install to be quoted by our sub-contractors